Skills & Competencies for Implementation Specialist III

Implementation Specialist III job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Implementation Specialist III

Supports external clients with implementing technical systems, software, hardware, or solutions.

JOB RESPONSIBILITIES for Implementation Specialist III

Evaluates use cases and client needs to develop configurations that support business processes. Defines and executes delivery and implementation plans. Ensures that implementations are completed on time, within budget, and meet client expectations. Tests and troubleshoots final system setups. Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or assist in scoping projects or developing proposals.

Implementation Specialist III SALARY RANGE

BASE 50%
$111,159
TOTAL 50%
$114,423
Job Level
P03
Job Code
IT10000465
Education/Degree
Bachelor's Degree
Reports To
Manager

Implementation Specialist III Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Implementation Specialist III skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

11 general skills or competencies (Job family competencies) for Implementation Specialist III

1 Job Family Competencies – Customer Support
Proficiency Level -3
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Explains the key metrics used in customer support delivery.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Informs teams on new information related to products and services.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Manages customer accounts to ensure timely support and resolution of customer issues and conflicts.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets key performance indicators to monitor and optimize the delivery of customer support.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Improves policies in customer support to meet customer needs and minimize attrition.
See 4 More Skill Behaviors
2 Job Family Competencies – End-User Training
Proficiency Level -3
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains the importance of using appropriate training methods for end-users.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Gathers requirements to support system validation and end-user training.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Participates in project meetings to proactively deliver new training content.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Monitors KPIs to measure the effectiveness of delivered end-user training programs.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads training operations to optimize service availability and usability for end-users.
See 4 More Skill Behaviors
3 Implementation Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Implementation Specialist III
Proficiency Level - 4
5 Competency for - Implementation Specialist III
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Implementation Specialist III

1 Core Competencies – Analytical Thinking
Proficiency Level -3
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Identifies tools that assist analytical thinking.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies appropriate methods to organize and disclose meaningful data patterns.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Creates and interprets causal links among various datasets.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coaches others on using logic and reasoning to process and organize information.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions advanced methodologies and approaches, such as design thinking, for creative problem-solving.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
See 4 More Skill Behaviors
3 Implementation Specialist III - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Implementation Specialist III
Proficiency Level - 4
5 Competency for - Implementation Specialist III
Proficiency Level - 5

Summary of Implementation Specialist III skills and competencies

There are 0 hard skills for Implementation Specialist III.
11 general skills for Implementation Specialist III, Customer Support, End-User Training, Computer Hardware, etc.
7 soft skills for Implementation Specialist III, Analytical Thinking, Attention to Detail, Time Management, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Implementation Specialist III, he or she needs to be skilled in Analytical Thinking, be skilled in Attention to Detail, and be skilled in Time Management.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.